Managed Services seemed like the Holy Grail for distributors and IT service companies as everyone wanted to add managed services to their profit picture. Offering and selling managed services sounds like a great thing and managing your network is important. If you are a network service provider managing networks for others then you are familiar with the companies barking the most about their services. Connectwise, N-Able, Continuim, Level Platforms, Silverback Technologies Kaseya and 1 Call Service are companies in the news. The current but shifting methodology is to place a small computer appliance or software agents at the client site that ping the local network and “phone home” the information to the IT company.. The security appliance or service provides monitoring and reporting for the local network priced by device. This is billed monthly or quarterly. That sounds great but slick sales presentations do not mean you get good service
Looking for where you can improve and reduce the daily maintenance needs for your business? Move your server to the cloud?? Would you consider upgrading the main servers running your business? A windows server 2019 installation by our specialists handling all the details is a smart choice. Better compliance management, filtering firewall, high speed gigabit connectivity and network monitoring tools are great productivity improvements. If your server is 4-5 years old, out of warranty and requiring reboots it is time to migrate to a new Microsoft Windows 2019 server. Pick the time to schedule a server upgrade and avoid the disruption of a server crash, hard drive failure and data recovery. The best practice is to upgrade while the old servers are still working. The cost of migrating after a server crash is four times as much because disaster recovery also required to get your business data, QuickBooks accounting, databases
Eliminating computer problems Network Maintenance Plans There is a lot of new interest in managing networks these days! The interest has always been there but the complexity of networks and the need for always on email and internet access has brought the issue into the executive office. Enterprise level service and business continuity are new terms for the executive boardroom. Should you and your staff be tackling computer problems or operating your business? We once heard a business owner ask an employee, “Who is doing your job while you are over playing with a computer?” This owner realized his staff was better utilized completing company business jobs and having a computer company handle the computer problems. He called the best company around and had a requirement that they be in business more than 20 years. How long has your IT company been around? As a 25 year old company
Voice Over IP or VOIP has been around at the telecom level for a number of years and has well known standards for call quality. We eat our own dog food and have had voip phones for over 10 years now. The benefits and flexibility cannot be matched by traditional copper phones from Verizon or AT&T. We are also OK that we save a few dollars while enjoying nationwide calling! The switch to VOIP aimed at your office needs a brief analysis. One size does not fit all is the message about phone service. -Find yourself a good IT consulting firm who will listen and deliver your business solutions that add real value and process improvement. Phone us at 214-741-1411 The phones will love your high speed gigabit network at the office!
Automated wholesale backup services offered as a flat monthly fee. As business is in motion be sure to make a full image backup of your data. Having a year end backup for accounting is pretty common but your entire business should be backed up. Common Backup Mistakes made by independent businesses. Not having a process in place to do a backup service without a human having to be involved. This is the #1 mistake. Not backing up data because it is poorly organized. Only backing up files is the #2 mistake. Email is usually not stored with your regular files and is often overlooked and missed in a backup process Email address backup is missed because data not stored with your regular files Only having 1 external hard drive for backup or just never changing it. This is mistake #3. Never testing the backup. Mistake #4. The weakness of external hard
The final end to the DVD player format contest is over. Toshiba and Sony both Japanese based companies have been clamoring for manufacturer support of their competing HD formats. Blu-ray holds more. Sony invested in Blu-ray integration with the popular Play Station 3. Toshiba struggled for support and announced they would no longer be producing products for the format . Consumers have just been confused by the whole affair anyway so this is a good thing. Blu-ray wins which is great for data users of the format but the video market is a different matter. You would think life is going to be rosy but don’t be to sure. DVD in general is still in a battle for the video market. More and more free video on demand in HD is downloadable straight to your TV from the likes of Time Warner Cable, Verizon, Netflicks, Amazon, Google and others. Why bother with the DVD?
We all have seen PDF files and certainly enjoy the ease of use and ability to email documents to others without worry that they will be able to open and read the documents. Along comes searching and PDF files are out in the cold or so it would seem. If you are in need of a searchable pdf solution you are at the right place. Searchable pdf’s for the office requires more than purchasing a copy of Adobe Acrobat. Depending on how much you scan or how many pdf files you create there are a few different solutions we will recommend during consultation about your needs. Doctors, lawyers, mortgage companies have huge amounts of pdf files and by adding the search capability the company will not have to keep buying file cabinets for paper storage. The website says Dallas computer service but we can help where ever your office is
If you lose your password to XP there are several ways to solve the issue but with Vista most people in this situation had to reload. Be aware If you reformat and reload data recovery is much more difficult. We can recover data without the passwords if needed. For many, reloading Vista means losing some data and if you setup EFS then a reload is the next step. If you don’t know about EFS then 99% chance you are not using it. If you just want to get back to work we can help to reset most Vista passwords in the lab so If you cannot login to Vista contact our office. If you are not in Dallas we can arrange for you to ship your computer to the lab. Lab 972-418-2000
One big happy dysfunctional family called ATT is continuing to wreak havoc on users. It is not clear if they were hacked and won’t admit it or if the system imploded and they won’t admit that either. What is clear to users is if you run a business and use an address like email@example.com and access the internet using ATT DSL you will have more trouble than you bargained for. We assume you have already changed the SSL ports which is why you were able to progress to the 553 relay error. All ATT DSL accounts have an address like firstname.lastname@example.org but go to sbcglobal.net to actually login using the button at the top of the page you will get an error 100% of the time. No need to switch browsers from Firefox to IE that is not the problem. Here is the error: You can go to my.att.yahoo.com using
It is official, HP has taken the lead in worldwide pc shipments over Dell Computers. Dell continues to lose the edge as the preferred supplier of PC’s to both small and large businesses. Consumers are more savvy and the low price PC just doesn’t get the job done. Buyers have found that shortly after the basement Dell purchase they are having to spend money upgrading. Seasoned buyers are going back to other brands including the local PC builder and finding value and service more than satisfactory. It is official, HP has taken the lead in worldwide pc shipments over Dell Computers. Dell continues to lose the edge as the preferred supplier of PC’s to both small and large businesses. Consumers are more savvy and the low price PC just doesn’t get the job done. Buyers have found that shortly after the basement Dell purchase they are having to spend